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- Elitebook 865 G9 USB devices not recognized

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12-16-2023 01:29 PM
Having an odd issue with my Elitebook, thought I had it solved with support via a firmware update but reappeared again today. Both A and C ports will not see a device unless I turn system off, hold down power button for ~30 seconds then restart. Even happens in the BIOS (IE bootable flash drives won't show up in UEFI boot menu). Happens with anything I've tried. Any Ideas? It is a great laptop otherwise but it is an very annoying issue. Thanks
12-21-2023 06:22 PM - edited 12-21-2023 06:23 PM
It is a great laptop! 😉
Have you checked this page for drivers?
https://support.hp.com/us-en/drivers/hp-elitebook-865-16-inch-g9-notebook-pc/2100825627