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‎12-16-2023 01:29 PM

HP Recommended
Product: Elitebook 865 G9
Operating System: Microsoft Windows 11

Having an odd issue with my Elitebook, thought I had it solved with support via a firmware update but reappeared again today. Both A and C ports will not see a device unless I turn system off, hold down power button for ~30 seconds then restart. Even happens in the BIOS (IE bootable flash drives won't show up in UEFI boot menu). Happens with anything I've tried. Any Ideas? It is a great laptop otherwise but it is an very annoying issue. Thanks

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1 REPLY 1

‎12-21-2023 06:22 PM - edited ‎12-21-2023 06:23 PM

HP Recommended

It is  a great laptop!  😉

Have you checked this page for drivers? 

https://support.hp.com/us-en/drivers/hp-elitebook-865-16-inch-g9-notebook-pc/2100825627

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