Elitebook x G1a Panel

[christosdgs]

I recently purchased the EliteBook X G1a 64gb 2.8k OLED, and after unboxing it, I noticed that the screen has a noticeable textured appearance. Comparing the two photos—one showing a Huawei laptop with a 2.8K resolution and the other showing the HP—it's noticeable that the HP screen displays this textured effect with vertical zig-zag lines. Although the photos don't perfectly capture the issue, they provide a general idea of what I'm seeing. Considering this is a professional laptop with a high price tag, meant for business use, I find it concerning if this is the standard panel quality and not a defect. This laptop is sold in Greece for 2,800 euros. Unfortunately, I can't return the laptop because the retailer here in Greece tells me that this isn't a defect but just the way the screen is. Could someone who owns this laptop let me know if this is typical or if I actually have a defective unit?

HuaweiHP

[IT_WinSec]

Hello,

I am sorry for the challenges you are facing with your product. It is hard for me to see any issue just based on the picture itself.

Could you please bring your device to the office of an HP Authorized service partner and have their technician(s) have look at it >> https://support.hp.com/gr-el/help/service-center

[christosdgs]

Hi and thanks for the reply.
In the new photo I've uploaded, you'll see two laptops side by side. On the left is the Huawei, and on the right is HP's EliteBook X. If you look at the picture, despite some distortion from the phone camera, you'll notice that the HP laptop has a texture on the screen that I could only describe as like a fabric/pair of jeans. If you look at the printer's photo, in contrast to the camera photo on the other laptop, you'll see a huge difference in quality, even though both laptops have the same 2.8K screen. It's really pronounced and quite unpleasant to look at.

Unfortunately, I'm stuck with this laptop, I bought it because I couldn't find that particular laptop in any store to check it out in person, and I watched a review from a YouTuber who was praising the screen and build quality. So I ordered it online, and unfortunately, from the moment I opened it, I haven't been able to return it because, theoretically, it doesn't have any defects. The seller tells me that's just the screen's quality. I honestly can't understand how they put an OLED screen with such a terrible texture—especially in a laptop that costs nearly 2800 euros.

Because there's no support from HP in Greece like there is in other countries —they don't answer calls, and I can't get anywhere—, I didn’t even try to find a solution with them. I just accepted that I paid a lot of money for something that isn't worth it and that I can't use.

The reason I started this thread on the forum is that I wanted to see if this is actually the screen’s quality, because I just can’t wrap my head around how anyone can work on this screen. If someone has nearsightedness or farsightedness, depending on how they use the laptop and from what distance, they might not notice it. But if they have normal vision, the screen feels really cheap and poor in quality.

[IT_WinSec]

You are most welcome ! Thank you for the new picture.

I am sorry that you are not happy with the quality of your recently purchased product.

Just a side comment: HP does indeed have offices and full operation in Greece and in case needed, you might speak to a local customer support representative via phone during business days/hours. You can find the number in the Support section (you need to login with the HP account like you are logged in here and enter the serial number of your laptop) >> https://support.hp.com/gr-el/contact

You might also share your feedback >>here<<