Elitebook x G1a Panel

[TzortzisG]

Unfortunately the only way to avoid situations like these, a sort of preventive medicine if you will, is to carefully read reviews from trusted sites before going through with the purchase. I often talk about this here, I buy stuff after reading the Austrians at Notebookcheck and the Laptopmedia (Bulgaria) reviews. It's surprising that even the review I found the photos I uploaded above talks about this display like it's....the greatest thing since sliced bread. To say that the (few) reviewers dropped the ball on this one would be the euphemism of the decade. The problem is that this is NOT a situation that concerns a defective product, the display seems to be within its specs, just that these specs leave a lot to be desired. The Yugo Zastava (christosdgs might be familiar with it) was not a defective product, but to be fair it was not marketed as a Ferrari Purosangue. How is it possible that the few people that actually tested this configuration missed this...?

[christosdgs]

Yes, I know the Yugo Zastava.

The truth is, it was never advertised as anything more than what it was.

In the case of this particular laptop, however, it was marketed as a top-tier business machine.

And when you see descriptions like the ones below on the very sites that sell it... you expect nothing less than premium quality.

The HP EliteBook X G1a promises an impressive experience with its 14" OLED display, supporting a resolution of 2880x1800, delivering vibrant colors and stunning image clarity.

As for the YouTubers who reviewed it—there’s not much to say.

I already mentioned earlier: one of them actually told me to go get my eyes checked.

Well, if anyone needs their vision checked, it's the person who failed to notice the quality of that display—not me.

But let’s be honest—his eyesight is probably just fine.

He simply chose not to mention the issue, likely to avoid stepping on HP’s toes.

What’s truly disappointing is this:

When a professional purchases a high-end, premium-priced machine, 

unboxes it, powers it on, and immediately sees that it doesn’t live up to what it claims to be and

that it clearly won’t support the level of work it was supposedly built for at that point, HP should accept a return.

The device is brand new. Only the packaging was opened.

Instead, we’re left posting on forums, explaining that we’ve been trying for 15–20 days to return the laptop, that HP refuses to acknowledge the subpar display quality and that we’re being forced to turn to lawyers just to seek refunds and compensation.

That’s not customer service. That’s a failure of accountability.