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HP Recommended
ExaHP EliteBook x360 1030 G2 + HP Elite USB-C Dock G4
Microsoft Windows 10 (64-bit)

Elitebook 1030 G2 with a HP Elite USB-C dock issues after installing KB4497165 and KB4560960. This is posted FYI, issue is resolved! 

 

Issue:

As I turned off the PC by end of the day yesterday everything was working fine as it has been since I got it. But I noticed some windows updates where going to be installed. Start the PC up today and it finalizes the install I get into Windows and I have multiple issues: no sound, no WiFi, no dock, no Ethernet (through the dock dock), and no external displays (2). The laptop was charging through the dock. Disconnected the dock, reboot still no sound og WiFi. Reconnect dock and was not recognized, it started charging. I had to use USB to Ethernet to get internet access.

 

Troubleshooting: 
Tried to run the HP Support assistance. It found som updates to install, but 2 out of 4 failed. And those that did install did nothing to rectify mye issues and the ones that failed did not look promising anyway. 
Checked for Windows updates, and there was 1, installed rebooted and it did nothing to rectify my issued.

Normally I would probably download all the drivers from HP and install them one by one, because I assumed this was Windows replacing all my drivers with som random drivers. If this would not help either I would probably reinstall Windows.. 
I wanted to check if anyone else had reported so I was searching a lot during this and somewhere someone mentioned a security feature for Thunderbolt in BIOS.

 

Solution for me:
So I entered BIOS and searched for the feature under Advanced but I could not find it so I just reset BIOS settings to default, Save + Exit. All issues where resolved magically.

1 REPLY 1
HP Recommended

Hello

 

for the future, for this commercial notebook, use HP Image Assistant instead of HP Support Assistant.

 

bye

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