• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Checkout the HP Cool Control for HP Spectre Notebooks Click here for tips and tricks to keep your device cool.

‎08-16-2025 02:34 AM

HP Recommended

Hi, I have an HP Elitebook x360 1040 g6. My problem is:
- First, I'm having trouble with both Type-C ports. Suddenly, it won't read the data cable or charger cable. But the laptop is still on because it still has 50% battery. Then I tried checking the device manager, and there was an exclamation mark next to the device = UCM-UCSI ACPI Device. Then I immediately thought it might be a driver issue. I've tried several options online, but to no avail.
- Second, the problem reappeared after my battery ran out. Now my laptop is completely dead because it can't be charged via the Type-C port. I've also tried several methods online, such as resetting the power button for 50 seconds, removing the battery to drain power, etc., but to no avail. So, please help, I'm almost giving up. Does anyone have the same problem? Or perhaps a solution to my problem? Thank you very much in advance 🙏🏼

Reply
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.