Endless loop

[Skystar31]

Hello,

My computer is stuck in an endless loop.
After pressing power button a message appear from hp secure start saying that it detected an unauthorized change in the secure boot keys and the keys were restored sucessfully. And then I only have access to ESC and an OK button.
Either of them lead to HP logo and Protected by HP sure start message and then it reboots.
I could not access to bios by ESC, F10 or whatever combination of button.
Tried to remove RTC battery to reboot BIOS but no luck.

Any idea ? Seems that it is a known problem when you look at other requests...

[Treeko]

Hi @Skystar31 

Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

I see that you are facing boot issues.

Kindly refer to the steps on this link to update BIOS and let me know if that fixes the issue.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I hope this helps.

Take care and have a good day.

Treeko

HP Support

[Skystar31]

Thanks for the tip.
However it's not working as i am not able to enter the Startup Menu. Esc is not working HP secure start keep rebooting before letting me enter the Startup Menu.

[Treeko]

Hi @Skystar31 

Please follow the steps to recover BIOS:

1. Turn off the computer and be sure that the AC adapter is connected to power.

2. Press and hold the Windows + B keys, and then simultaneously press the power button.

3. After 2 to 3 seconds, continue to press and hold the Windows + B keys, but release the power button. You might hear a series of beeps.

If the HP BIOS Update screen is not displayed, repeat the previous steps but press the Windows + V keys. If the screen is still not displayed, your computer might not support the feature or there is a hard drive issue.

If the power light turns off, the power button was held too long. Repeat the previous steps, making sure that you press and hold the power button for only 2 to 3 seconds.

If a BIOS recovery message is displayed repeatedly, see Recover the BIOS using a USB recovery drive.

If a message displays that the computer improperly shut down or a boot problem is detected, follow the on-screen instructions to resolve the error.

If Windows starts, update to the latest BIOS version. Go to HP Consumer Notebook PCs - Updating the BIOS (Basic Input Output System) (Windows) or HP Business Notebook PCs - Updating the BIOS (Basic Input Output System) for more information.

For further information, you can refer to this link.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I hope this helps.

Take care and have a good day.

Treeko

HP Support