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09-13-2019 02:56 PM
Product: Envy Laptop 17-ae1xx
Operating System: Microsoft Windows 10 (64-bit)
I recently noticed that when I plug my laptop in, the white light turns on and the battery indicates it is plugged in. The issue is that it doesn't appear to be charging the battery but while plugged in it also doesn't seem to be draining the battery either. I have performed the following actions:
BIOS Battery Check - Good
Uninstall Drivers, Disconnect and Shut down and reboot system - Same Result
HP Battery Check - Good
Battery Report from CMD Prompt - Looks Fine Until two days ago
I am looking for a little help to resolve this issue.
1 REPLY 1
09-16-2019 05:22 PM
@chrisbeck73 I have a few steps listed below that should help you resolve this concern:
Unplug the charge, Turn off the laptop and turn it back on after 30mins.
Reinstalled Microsoft ACPI-Compliant Control Method Battery under device manager:
1) In the search box, type and open “Device Manager”.
2) Expand “Batteries”.
3) Right-click the "Microsoft ACPI-Compliant Control Method Battery" that is listed there.
4) Click on “Uninstall”.
5) At the prompt put a check in the box to remove the current driver
6) Shutdown the computer.
7) Remove the battery for a minute and then put it back in.
😎 When the computer comes back up it should automatically find the driver.
9) Go to Device Manager.
10) Expand Batteries.
11) Right-click the "Microsoft ACPI-Compliant Control Method Battery" that is listed there.
12) Click "Search automatically for updated driver software"
Do the same thing with Microsoft ACPI-Compliant Embedded Controller.
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