Envy 360 hinge fault

[Notslarnivek]

Over the years I have bought several HP laptops and had no problems what so ever. 

The only reason i replaced my laptop's was to get a newer, more upto date model.

I never had any problems and had no hesitation in buying a New HP laptop based on previous experience.

I bought my ENVY 360 13 in good faith to replace my  NOTE BOOK 15. in 2022 and expected a life span of at least 6 years.

The Fault with my laptop RIGHT HINGE FAULT appears to be very common based on my research and your Community Forum.

My Warranty may have expired in 2023 but I would expect it to last more than 30 months.

Is this an Inherent manufacturing fault ?

Are HP recalling any units based on this common fault.

Are HP offering any free repairs being AS THIS IS A COMMON FAULT.

[A_Gayathri]

Hi @Notslarnivek , 

Welcome to the HP Support Community

I understand you are facing an issue with your Envy 360 hinge fault. Not to worry I will help you to get a resolution to resolve the issue.

I'm sending a private message to assist you with the next action.

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

I hope this helps! Keep me posted.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.
 

Gaya1238

HP Support