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HP Recommended
HP ENVY x360 Convertible Laptop PC 15-ed1000 (169W3AV)

Bought January 2023. 3 weeks later keyboard was not working properly. Sent it to hp service. They said it couldn't be fixed. I feel this is not right and would like to speak to someone who can help me with this matter. I need this laptop for my business. I do not have money to just throw away so I cannot afford to just go buy a new laptop because someone says mine can't be fixed. Doesn't make sense to me how they can think so little of someone who has been a loyal hp user.

2 REPLIES 2
HP Recommended

I wish we could help you on this but we here are unable to assist you in this issue.


We are just a Community Support forum staffed by part-time volunteers not associated with HP.


We have no access to other HP functional areas including: billing, repairs and Service Centers, sales, or legal (i.e., warranty). Nor are we able to contact customers -- via chat, via email, or via telephone.

 

But I have referred your thread to the forum Moderators -- so expect a reply from them.



I am a volunteer and I do not work for, nor represent, HP
HP Recommended

Hi @CowboyBiker,

 

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to assist you.

 

I see that there is an issue with the laptop hardware and may need repair or escalation.

The support here is limited to troubleshooting and this issue might require one-on-one interaction to assist you further.

 

I've sent you a private message with the instructions. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

 

Take care and have a good day.

 

Irwin6

HP Support

Irfan_06-Moderator
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.