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‎03-24-2016 02:54 AM

HP Recommended
Product: Elitebook 1020
Operating System: Microsoft Windows 8.1 (64-bit)

We've had a few HP 1020 and 1040 models in recently and all have the same issue. When the laptop is docked, the external keyboard does not work in the Bitlocker screen. It works in BIOS and in Windows itself, but not in Bitlocker. This means we have to open the laptop screen to input the Bitlocker PIN, then leave it open and GPO dictates that the machine hibernates when the lid is closed. We have tweaked the GPO, but to no avail. ANyone else seen this or have a solution?

3 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎04-13-2016 07:05 AM

HP Recommended

if the bios is up to date, i would look at BIOS settings. I believe Fast Boot setting is Enabled in your case, which might cause usb devices not to be seen at the stage Bitlocker requires

I work for HP. However, all opinions and comments are my own.

View solution in original post

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4 REPLIES 4

‎04-12-2016 08:07 PM

HP Recommended

Before you go any further, please make sure to install the latest BIOS available for these systems. Also, what Generation of these laptops are you using?

I work for HP. However, all opinions and comments are my own.
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‎04-13-2016 01:32 AM

HP Recommended

The BIOS is all up to date on all of them (they're brand new, but I did check) and they're the G2 model. We don't have this issue on the G1 model

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‎04-13-2016 07:05 AM

HP Recommended

if the bios is up to date, i would look at BIOS settings. I believe Fast Boot setting is Enabled in your case, which might cause usb devices not to be seen at the stage Bitlocker requires

I work for HP. However, all opinions and comments are my own.
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‎04-13-2016 07:23 AM

HP Recommended

That worked! Thanks very much!

Can't believe it was something so simple...

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