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‎11-12-2021 12:30 PM - last edited on ‎11-19-2021 05:29 AM by HP Administrator

HP Recommended
Product: HP EliteBook 820 G3, 840 G3, 830 G5, 830 G6, 830 G8
Operating System: Microsoft Windows 10 (64-bit)

Unable to install any HP drivers, BIOS updates, Firmware, or HP Support Assistant. Receiving "Extract Failed to extract cab" on any of these installs.

 

Issue persists if copied to root of C:\ drive

 

Issue persists when downloading files from other browsers

 

Noticed issue yesterday on 1 computer, then today on 2 other computers. All had files downloaded from web. I had a copy of files and tested on other computers without issue. Copied copies of files over to 3 computers with issue, and they installed fine.

 

So any files I downloaded in past 2 days are not working, but same files I downloaded prior to past two days work out.

 

There is an issue on HP's end when I download the files fresh, or there is an issue on my companies end when downloading files in past 2 days.

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