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‎02-12-2025 06:18 AM

HP Recommended
Operating System: Microsoft Windows 11

Hi All,

 

We started experiencing issue related to mute and unmute issue by pressing F8 Key and same with F1 key,

Currently have 6-7 machines having similar issue,

We have already tried installing the Hotkeys Driver and Audio Driver but issue persist.

1 REPLY 1

‎02-18-2025 08:01 AM - edited ‎02-18-2025 08:04 AM

HP Recommended

@SanjayNewBee,

 

Welcome to the HP Support Community! We're stoked to have you on board! 

 

It seems you're experiencing issues with the mute/unmute functionality when pressing the F8 and F1 keys. Could you clarify if this problem is related to the speakers, the microphone, or an external mic/speaker setup?

 

To help us get started on resolving your issue, could you please share your HP unit's serial number or product number with us via private message? 

 

Need help finding your product number? We've got you covered! Check out this handy guide:  Click here

 

To access your private messages, simply click the private message icon on the upper right corner of your HP Support Community profile, next to your profile name. 

 

We're looking forward to helping you get back up and running! 

 

Regards, 

Garp_Senchau
I am an HP Employee

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