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HP Recommended

How do I factory reset my laptop, I’m selling it, I don’t have files to save, just want my information out of it

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hi @Jdc8212,

 

Welcome to the HP Support Community! We're stoked to have you on board! 

 

To help us get started on resolving your issue, could you please share the model name of your device?

 

We're looking forward to helping you get back up and running! 

 

Best regards,

Kuroi_Kenshi
I am an HP Employee

View solution in original post

4 REPLIES 4
HP Recommended

Hi @Jdc8212,

 

Welcome to the HP Support Community! We're stoked to have you on board! 

 

To help us get started on resolving your issue, could you please share the model name of your device?

 

We're looking forward to helping you get back up and running! 

 

Best regards,

Kuroi_Kenshi
I am an HP Employee

HP Recommended

How do I factory reset my hp laptop 

Edited

HP Recommended

Hey @Jdc8212,

 

Thank you for your response

 

I suggest you refer to this guide: HP PCs - Reset the computer | HP® Support

 

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

 

Take care and have a good day. 

 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

 

Regards,

Garp_Senchau
I am an HP Employee

HP Recommended

HP Probook 440 G4

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