Fingerprint Scanner is not working

[ub6424]

Hello @mohammad-adnan1 

[ub6424]

Hello @mohammad-adnan1 

so please mark one the many posts from me as Accept as Solution to say thank you to me.

best regards

---

Dear Community Member, please click the YES button on "Was this reply helpful?" to say Thanks and

make it easier for other people to find this type of solution by marking the reply 'Accept as Solution'.

Do this on the post I wrote that helped solve it.

Thank you very much 

[mohammad-adnan1]

i have the same scanner in my laptop but i think there is no any fingerprint hardware behind the scanner.

[ub6424]

Hello @mohammad-adnan1 

Please tell me the full product name and product number (p/n) of your notebook.

Please report your results.

best regards

---

Dear Community Member, please click the YES button on "Was this reply helpful?" to say Thanks and

make it easier for other people to find this type of solution by marking the reply 'Accept as Solution'.

Do this on the post I wrote that helped solve it.

Thank you very much 

[mohammad-adnan1]

can you tell me the step how i can check that. i think this is sensitive information please don't mind.

[ub6424]

Hello @mohammad-adnan1 

Only serial number is sensitive !

Product name and product number NOT !

You will find it on the back of your notebook, sometime very small printed.

Please report your results.

best regards

---

Dear Community Member, please click the YES button on "Was this reply helpful?" to say Thanks and

make it easier for other people to find this type of solution by marking the reply 'Accept as Solution'.

Do this on the post I wrote that helped solve it.

Thank you very much 

[mohammad-adnan1]

can you please tell me how i can do this from my end ??

[ub6424]

Hello @mohammad-adnan1 

Finding your Product Name, Product Number, or Serial Number

https://support.hp.com/us-en/document/c03754824

Please report your results.

best regards

---

Dear Community Member, please click the YES button on "Was this reply helpful?" to say Thanks and

make it easier for other people to find this type of solution by marking the reply 'Accept as Solution'.

Do this on the post I wrote that helped solve it.

Thank you very much 

[mohammad-adnan1]

i have found what next?

[ub6424]

Hello @mohammad-adnan1 

You are genius. Please tell me the product number only, please.

Please report your results.

best regards

---

Dear Community Member, please click the YES button on "Was this reply helpful?" to say Thanks and

make it easier for other people to find this type of solution by marking the reply 'Accept as Solution'.

Do this on the post I wrote that helped solve it.

Thank you very much