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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎08-30-2018 04:15 AM

HP Recommended
Product: ZBook 15 G5
Operating System: Microsoft Windows 10 (64-bit)

Fingerprint reader didn't work after wake up sometimes. I've tried to setup fingerprint again so I removed my current fingerprint. Now I'm not able to add new fingerprint. I've reinstalled drivers sp88896.exe, restarted but it didn't help. I'm stuck on Windows Hello setup. It does nothing. Maybe it's releated to this problem:

 

A problem caused this program to stop interacting with Windows.
Faulting Application Path: C:\Windows\SystemApps\Microsoft.BioEnrollment_cw5n1h2txyewy\BioEnrollmentHost.exe

 

How can I fix it? All drivers and BIOS are updated. Windows i updated.

 

I have found this app SynapticsFingerprintManager.exe in sp88896.exe but it's stuck on setup screen too.

 

Thanks

 

WindowsHello.png

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