Fingerprint reader not working after BIOS update

Pasek · ‎05-22-2023

Hello, My laptop updatded bios, but after update when I turn on laptot, Fingerprint reader not working, I have to reset and I press DEL a I use password, win will start. When I use Fingerprint reader in Win is working normally.

Can you help me please? I have Proobook 450G7 (6YY19AV)

erico · ‎05-23-2023

If I understood correctly, you are not able to use the Fingerprint sensor when you turn on your laptop to log into Windows?

You may need to enter the BIOS and make sure that the fingerprint sensor is turned on.

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Pasek · ‎05-25-2023

I think, when I turn on laptop "Power On Authentication" dosen't want take fingers .. (finger not recognized)

so I write password and WIN will start. But when I sign out the account in windows and sign in again with my finger, the Fingerprint sensorworks.

I was in bios, it's look like that fingerprint sensor is turn on.

THX

jduke_halls · ‎05-25-2023

I'm experiencing the same on a ZBook Power G7 after the BIOS v1.13revA update. (T75 for the BIOS type, if that helps)

BIOS startup will accept the typed in password, but every fingerprint is "unrecognized." Fingerprint sensor is on in BIOS Also, when getting a call in the middle of the night, it's a little hard to not wake up the house when the password success chip-tune plays at full volume.

erico · ‎05-25-2023

There is a solution from 2018 that may resolve the issue provided by @Dragon-Fur

https://h30434.www3.hp.com/t5/Notebook-Video-Display-and-Touch/Fingerprint-scanner-not-working/td-p/...

I am a volunteer forum member, not an HP employee. If my suggestion solved your issue, don't forget to mark that post as the accepted solution. If you want to say thanks, click on the Yes button next to the "was this reply helpful?"

jduke_halls · ‎05-25-2023

Unfortunately, that's not the issue. The sensor is there, working properly. I did delete and re-add the device to be sure before even posting in the forum.

The issue is related to the BIOS, not Windows.

erico · ‎05-26-2023

So you did find the utility and delete and add fingerprints again?

I had a similar issue years ago with a 15" Spectre x360 that was a product loan but I was able to resolve it.

I am a volunteer forum member, not an HP employee. If my suggestion solved your issue, don't forget to mark that post as the accepted solution. If you want to say thanks, click on the Yes button next to the "was this reply helpful?"

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