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‎07-19-2025 03:08 AM

HP Recommended
Product: HP ZBook Ultra G1a 14 inch Mobile Workstation PC (AY8K3AV)
Operating System: Microsoft Windows 11

Hi there. As stated in subject - fingerprint scanner on my Zbook ultra G1a on win 11 doesnt' work after system startup, works on later unlocks. The system offers the option to log in using a fingerprint scanner, but putting a finger to it does nothing - i have to manually switch to password login to bypass the issue and log in using a password. On later unlocks (after sleep or screen timeout) the fingerprint reader does work as intended.

I did uninstall and reinstall the Synaptics FS7606 Touch Fingerprint Sensor with PurePrint(TM) driver but it didn't help.

Thanks in advance for any suggestions.

 

2 people had the same question
1 REPLY 1

‎07-22-2025 08:30 AM - edited ‎07-22-2025 08:34 AM

HP Recommended

I have the same issue on my HP Zbook Ultra G1A.

the scanner works at login after a reboot.
Mostly it doesn't after a cold boot (fast shutdown doesn't matter, I've tried both with same results).

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