• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.

‎07-19-2025 03:08 AM

HP Recommended
Product: HP ZBook Ultra G1a 14 inch Mobile Workstation PC (AY8K3AV)
Operating System: Microsoft Windows 11

Hi there. As stated in subject - fingerprint scanner on my Zbook ultra G1a on win 11 doesnt' work after system startup, works on later unlocks. The system offers the option to log in using a fingerprint scanner, but putting a finger to it does nothing - i have to manually switch to password login to bypass the issue and log in using a password. On later unlocks (after sleep or screen timeout) the fingerprint reader does work as intended.

I did uninstall and reinstall the Synaptics FS7606 Touch Fingerprint Sensor with PurePrint(TM) driver but it didn't help.

Thanks in advance for any suggestions.

 

Reply
1 person had the same question
1 REPLY 1

‎07-22-2025 08:30 AM - edited ‎07-22-2025 08:34 AM

HP Recommended

I have the same issue on my HP Zbook Ultra G1A.

the scanner works at login after a reboot.
Mostly it doesn't after a cold boot (fast shutdown doesn't matter, I've tried both with same results).

Reply
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.