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‎10-25-2021 05:28 PM

HP Recommended
Product: ProBook 470G3
Operating System: Microsoft Windows 10 (64-bit)

Hello,

 

have installed the latest driver and the BIOS is said to be uptodate, but still the fingerprint sensor,  although being cleaned, does not react when trying to register a finger. I'm afraid that this is a hardware problem and the sensor needs to be replaced, or has anyone a better solution?😐

 

Thanks and best regards

Category:
1 REPLY 1

‎10-25-2021 08:15 PM

HP Recommended

@BlackCat-1451 

 

Did you buy this option for your machine ?  Many machines of the series do not have this option, they have a place for Finger print but no sensor (reader) underneath .

 

Regards.

BH
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