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ARuz
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Fingerprint sensor not working on Dragonfly

HP Recommended
Elitebook Dragonfly
Microsoft Windows 10 (64-bit)

When trying to use the fingerprint sensor I continuously get the error "Something went wrong on our end.  Please try again."

 

Need help to get the sensor working at login.

 

Thanks!

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Dragon-Fur
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HP Recommended

@ARuz 

 

There are 220 models in this series.

Product introduced Spring 2020.

 

It is difficult to know what to offer when we do not know what you have already tried.

 

The following outlines the normal sequence of events necessary to kick the fingerprint reader into operation.

 

Worthy of note:  The driver is only part of the setup.   Fingerprint logon is controlled by Windows.

 

Homepage:  HP Elite Dragonfly Notebook PC

Software and Drivers > Category Driver-Keyboard, Mouse and Input Devices (6) 

Synaptics FS7600 WBF Touch Fingerprint Driver

 

Preparation

 

Run Windows Updates > Check for Updates

If any updates are installed, Restart the computer even if not indicated that you should do so.

 

Update your HP Software and Drivers

Exception:  Do not yet download and update the Fingerprint reader driver

If any updates are installed, Restart the computer even if not indicated that you should do so.

 

Decide whether you need a new driver

At this writing, the following is a slightly newer driver for the fingerprint reader:

sp101699.exe

 

Information / Description Files

sp101699.cva

sp101699.html

 

Vendor Version= 6.0.12.1110

[Devices]
USB\VID_06CB&PID_00C0="Synaptics FS7613 Touch Fingerprint Sensor"
USB\VID_06CB&PID_00C4="Synaptics FS7604 Touch Fingerprint Sensor"
USB\VID_06CB&PID_00DF="Synaptics FS7604 Touch Fingerprint Sensor"
USB\VID_06CB&PID_00D8="Synaptics FS7604 Touch Fingerprint Sensor"
USB\VID_06CB&PID_00E9="Synaptics FS7604 Touch Fingerprint Sensor"

 

[Operating Systems]
WT64_1809=OEM
WT64_1903=OEM
WT64_1909=OEM

 

---------------------------------------------------------------------------------

Device Manager - Biometrics Information

  1. Device Manager > View “Devices by type” AND “Show hidden devices”
  2. Open category Biometric devices
  3. Look for and Right-Click on the fingerprint reader device > Properties
  4. Tab Details
  5. Under Property, “Device description

Device_Manager_Biometrics_2Device_Manager_Biometrics_2

 

 

Device Manager - Biometrics - Uninstall Driver

  1. Device Manager > View “Devices by type” AND “Show hidden devices”
  2. Open category Biometric devices
  3. Look for and Right-Click on the fingerprint reader device > Properties
  4. Uninstall the driver
  5. Leave the Device Manager

 

Download-Save-Install Fingerprint Driver

 

Important: 

Before making changes to the computer, check that you can log into your computer using your Windows password.

 

  • Download and Save the driver package to your computer
  • Open File Explorer
  • Navigate to the folder in which you saved the installation file  (likely Downloads)
  • Right-Click on the installation package and “Run as Administrator
  • After the software is installed, Restart the computer and log in

 

Fingerprint Reader Setup

 

Fingerprint logon is part of Windows Hello Logon.

 

Next

Preparation

 

Recommended / General Information

 

Create a Backup of your Data

 

  Create a backup of all your most critical / sensitive files to other than on the computer.  For example, copy your most important folders and files to your Cloud backup. to a USB stick, "Somewhere" you can access the files should the computer become unavailable.

 

 

  Create a Restore point before you make changes to your computer's software and setups.

 

(How to) Create Restore Point

 

Stop all programs:  Browsers, games, Applications, etc.

 

Control Panel > icon view > System > System Protection > 

Click (Highlight) your main disk (C) > Select Create a Restore Point

OR

(As available)

Create a restore point now for the drives that have system protection turned on

Create

 

Windows PIN 

 

Reminder:  Windows Hello and Fingerprint logon require that you have your Windows PIN set and ready to use.

 

You may already have a Windows PIN login set up and ready to go.  Should there be a problem with the PIN, in most cases, you will receive a notice from Windows that there is an issue - you can then reset the PIN as needed.

 

Reference

Microsoft - Fix problems with your PIN

 

PIN assignment is mandatory to enable fingerprint reader

            Windows key > Settings > Account > Sign-in Options > PIN number

 

Next

What Else?

The option is a Windows feature.

Microsoft - Learn about Windows Hello and set it up

 

Facial Recognition

This example article is a bit crowded with ads and the like - Like other articles from this website, the actual subject content is well written, easy to read (not horribly Long), and easy to understand.

How to set up facial recognition to sign into Windows 10

 

-------------------------------------------------------------------------------------

 

Reference and Resources – Places to find help, solve problems, and learn about your Device

Device Homepage

NOTE:  Content depends on device type and Operating System

Categories:  Warranty Check, HP Drivers / Software and BIOS, How-to Videos, Bulletins/Notices, How-to Documents, Troubleshooting, User Guides / Manuals, Service and Maintenance Guide (Replacement Parts and Procedures), Product Information (Specifications), more

HP Elite Dragonfly Notebook PC

 

Thank you for participating in the HP Community Forum.

We are a world community of volunteers dedicated to supporting HP technology

 

Dragon-Fur

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