Firmware Update Causes Crash

[gash2]

The computer came up with a message from HP saying that a firmware update was necessary. There was no choice to not do the update and the computer proceeded to restart and do the update on its own, I did not order this update, I didnt want it and I did not do it myself. After the update I started getting all sorts of faults and crashing with BSOD. The computer was flickering, pausing and crashing. It said it was something to do with a faulty video driver but couldnt find any faulty drivers. After trying several work arounds, uninstalling the video card, windows updates, troubleshooting through windows and HP  assistant and even a reset of the PC to no avail I called support. I was told I had to do a wipe of all files and windows using safe reset and a complete re-install. After performing this the computer was still having the same issues. I called back to support and was told that this method wasnt good enough I had to do it again but had to do an image onto a USB stick and then re-install from there rather than through the internet. I balked at this and complained, it not only performs the same function but now I had to go out and buy a USB stick at my cost. But was told no I had to do it, I refused and elevated the request to a repair. Now I am told that I will be without a computer for 2-3 weeks while the repiar is performed. I use this computer for my business and have spent 2 full days trying to repair a machine that HP made faulty. I didnt do this update, the computer did it automatically and no-one has been able to tell me how to fix it. I bill out at $250/hour so I so far have more money in this computer than its worth, as far as I am concerned you can take it back, give me a refund and I will go buy a competitors. I thought I was buying a computer that worked, I paid good money for it and I bought it because HP has always worked for me in the past. 

[WMW65]

Hi, I appear to have similar issues.  My HP ZBook Fury 16 G10 was forced to update to firmware version 1.5.5.0 yesterday 7/3/24, and my device has been rendered unusable since.  The worst and most frequent issues are blue screen error messages saying that "Your device ran into a problem and needs to restart.  We'll restart for you." which causes the device to get stuck in a restart/reboot loop for a few cycles, until it reboots into a diagnostics and repair mode.  This issue appears to have caused other related errors, due to possible file corruption from multiple improper restarts/shutdowns.  I tried numerous repair options, with only one real temporary fix.  I was able to temporarily rollback the firmware (via system setup and USB flash drive) to an older version and restore a Windows 11 23H2 restore point from prior to the update.  However, the system then forces the firmware update again, starting the issues all over again.

[gash2]

I was told to put my issue on this site and HP would respond but I have no response as of yet. Does anyone actually look at these or is it just a place to swap wind?

[FRKelly]

Downgrade the bios once again. And then you have up to 3 options to block another unwanted automatic bios  upgrade:

1. setting a bios password (even setting it to e.g. "bios" will do the job)

2. blocking bios update with an option from within the bios

3. blocking windows to perform bios updates

[FRKelly]

https://www.partitionwizard.com/news/windows-11-updates-bios-automatically.html 

[gash2]

It wasnt windows that did the update, it was HP through HP Assistant

[FRKelly]

Bios password should  prevent an automatic update in any case.

[FRKelly]

OR: In my bios there is an option called "lock bios version".