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springer5
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Message 1 of 2
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Flag Post

Firmware update causing CPU to run at 130% on AC power

‎08-26-2019 07:57 AM

HP Recommended
Product: zBook 17 G4 Mobile Workstation
Operating System: Microsoft Windows 10 (64-bit)

Hi

 

Applied some firmware updates to my zBook G4 Mobile workstation recently which have caused the CPU to run too fast onwhen on mains power causing overheating (90 deg plus). Fans working flat out to try to keep it cool.

 

Reverting to DC power works without problems.

 

I need to find the original firmware versions that were installed at purchase (December 2017). I have an  exteneded 3 yr warranty.

 

Where can I locate/download Inel chipset/IME firmware that was in thte notebook at that time?

 

Thanks

 

1 REPLY 1
soccer_dan
Level 8
Level 8
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Message 2 of 2
Flag Post

‎08-30-2019 12:40 PM

HP Recommended

HP Image Assistant can provide ALL softpaqs for any commercial platform over the past several years, including yours... the default is to show ( ) Latest , but you can select ( ) All, and you  should see all available, published softpaqs for the platform

I work for HP. However, all opinions and comments are my own.
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