cancel
turn on suggested results
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
Locked It has been a while since anyone has replied. Simply ask a new question if you would like to start the discussion again.
springer5
New member
2 0 0 0
Message 1 of 2
261
Flag Post

Firmware update causing CPU to run at 130% on AC power

‎08-26-2019 07:57 AM

HP Recommended
Product: zBook 17 G4 Mobile Workstation
Operating System: Microsoft Windows 10 (64-bit)

Hi

 

Applied some firmware updates to my zBook G4 Mobile workstation recently which have caused the CPU to run too fast onwhen on mains power causing overheating (90 deg plus). Fans working flat out to try to keep it cool.

 

Reverting to DC power works without problems.

 

I need to find the original firmware versions that were installed at purchase (December 2017). I have an  exteneded 3 yr warranty.

 

Where can I locate/download Inel chipset/IME firmware that was in thte notebook at that time?

 

Thanks

 

1 REPLY 1
soccer_dan
Level 8
Level 8
1,204 709 76 144
Message 2 of 2
Flag Post

‎08-30-2019 12:40 PM

HP Recommended

HP Image Assistant can provide ALL softpaqs for any commercial platform over the past several years, including yours... the default is to show ( ) Latest , but you can select ( ) All, and you  should see all available, published softpaqs for the platform

I work for HP. However, all opinions and comments are my own.
Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation