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DElionel95
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Message 1 of 2
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Solved!

Forgot user pasword/bios password of second hand HP Elitebook 840 G1

HP Recommended
HP Elitebook 840 G1
Microsoft Windows 10 (64-bit)

Hi,

I dont have the user pasword/bios password of my laptop anymore. I have buyed it second hand. is it possible to reset that in any way? serial number: [edit]

1 ACCEPTED SOLUTION

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DavidPK
Level 18
49,520 25,917 9,902 11,825
Message 2 of 2
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Hi,

 

You will need to Contact HP Business support - they should be able to send you a customised SMC.bin file which you can use at boot to reset the password.

 

You can contact HP Business Support in your country via

 

http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html

 

or

 

https://support.hp.com/us-en/contact-hp

 

Just to note, don't try removing the rtc battery.  It won't remove the password, but it will reset the clock - as smc files are time coded, a large disparity between the system clock and the time encoded in the smc will cause it to fail.

 

Regards,

 

DP-K

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****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****


Windows Insider MVP

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1 REPLY 1
DavidPK
Level 18
49,520 25,917 9,902 11,825
Message 2 of 2
Flag Post
HP Recommended

Hi,

 

You will need to Contact HP Business support - they should be able to send you a customised SMC.bin file which you can use at boot to reset the password.

 

You can contact HP Business Support in your country via

 

http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html

 

or

 

https://support.hp.com/us-en/contact-hp

 

Just to note, don't try removing the rtc battery.  It won't remove the password, but it will reset the clock - as smc files are time coded, a large disparity between the system clock and the time encoded in the smc will cause it to fail.

 

Regards,

 

DP-K

---------------------------------------------------------------------------

****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****


Windows Insider MVP

View solution in original post

Was this reply helpful? Yes No
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