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Message 1 of 2
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Frozen laptop

HP Recommended
Elitebook 8470p
Microsoft Windows 10 (64-bit)

Hi  I recently bought a used laptop. 

After I Connect it to  wi-fi, The device restarted. 

And  showed me a message. Say 

""This laptop is the property of Texas Children's Hospital To ensure security of data and inventory maniagement this laptop has been froren To get this device functional again you will have to contact the Service Desk [info removed]"


And there's nothing I can do.


What's can i do.? 


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Message 2 of 2
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HP Recommended

Hi Amiraljrah,


This laptops appears has been belonged to a hospital. You should talk with the seller who sold this laptop for you.


Thanks for visit the community, but in our community we can not permit posts with instructions for bypass security measures. 


According to the Community's Rules of Participation:


4d. No posts shall include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.


Therefore, this topic is being locked. If you would like help resetting the password on your product, please Contact HP support in your region. 




I work on behalf of HP.
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