cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
The HP Calculator Community Message Board is moving. While we prepare for the move, we are unable to accept new postings. During the move, you can look for help from other users by visiting https://www.hpmuseum.org/ . Or if you need technical support for your calculator visit: HP Calculators. .
MacKev
New member
1 0 0 0
Message 1 of 2
135
Flag Post

G4 USB-C Dock displays (display ports and HDMI) not working with Elitebook 840 G5.

HP Recommended
Elitebook 840 G5
Microsoft Windows 10 (32-bit)

My Elitebook 840 G5 when hooked up through thunderbolt to my USB-C G4 dock will not detect my external monitors.  All Bios and drivers have been updated.  The G4 dock and monitors work perfectly with my other Lenovo computer.  Also, I have tested the Elitebook at my work using a VAVA dock and HP monitors and it works fine.  Can someone please tell me what is going on and why these two HP products do not work together even though they are compatible. 

 

HELP!!!!

1 REPLY 1
TryToDoMybest
Level 8
1,007 951 101 188
Message 2 of 2
Flag Post
HP Recommended

Hello

 

check in "Device Manager" if there is a device some warning symbol.

 

IF thunderbolt controller is not working fine external monitors will not work

 

bye

 

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation