• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Locked

‎10-04-2023 01:16 AM

HP Recommended
Operating System: Microsoft Windows 11

I purchased a new G5 essential docking station for home office and unfortunately everything is working (mouse, keyboard, 2x HP monitors, Jabra speaker) other than charging my laptop via USB-C (HP ZBook Power 15.6 Inch G8).

If i connect the charger directly by avoiding G5 dock in-between, laptop charges. 

 

Note: The same setup works in my office. That's the reason i bought the same 1:1 setup to avoid compatibility issues.

Category:
1 REPLY 1

‎10-04-2023 02:32 PM

HP Recommended

@JagKir 

 

The dock ONLY delivers 65W of power, it should charge your machine when NOT in use because your machine requires 120W charger in general.

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.