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‎10-11-2023 09:26 AM - last edited on ‎10-11-2023 10:37 AM by Retired

HP Recommended
Product: HP ZBook Firefly 15.6 inch G8 Mobile Workstation PC (1G3U1AV)

Hi, I need to get two laptops repaired without having to enter my personal mobile number into the phone system.

I don't have a company mobile, and I'm not using my personal mobile number, as I don't want HP Spam on my own phone.

We pay for the extended warranty on all our HP products and yet still have an appalling service from HP, every time I have to use this 'support' service.

HP, Please contact me on [Personal Information Removed]to get these two laptops into the repair process.

I'll be recommending that we stop paying out for this extended warranty as it seems to be an utter waste of money.

The last two support calls I raised were deemed to be 'user damage' and we were charged an extortionate amount to replace a keyboard and a screen. 

We might as well just buy another laptop and use it for spares, for all the good this HP support service provides.

JR

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