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HP EliteBook 830 13 inch G11 Notebook PC (8M2V9AV)
Microsoft Windows 11

I have issues with video playback on amongst others youtube and linkedin. The video goes green.

What can cause this? Is the hardware faulty?

Skärmbild 2025-01-21 181305.png

1 ACCEPTED SOLUTION

Accepted Solutions
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You might also try to install these drivers versions

 

.576
https://ftp.hp.com/pub/softpaq/sp154001-154500/sp154371.exe

 

.612 (latest from HP)
https://ftp.hp.com/pub/softpaq/sp155501-156000/sp155667.exe

 

Eventually, repeat the above procedure with Device Manager and try with the different drivers versions you have and see how your PC behaves with each of them. Hopefully one of them will solve your issue.

 

 

You may also update the UEFI BIOS >> https://ftp.hp.com/pub/softpaq/sp155501-156000/sp155965.exe

 

Your FEEDBACK is important. Use the interactive buttons below and let me know if the post helps ;
*** HP employee *** I express personal opinion only *** Joined the Community in 2013

View solution in original post

5 REPLIES 5
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Hello,

 

Click on Start -> type and open Device Manager

Under Display adapters, located the Intel Graphics -> right click on it and choose Properties. Take a note of the driver version you currently have.

Again, under Display adapters, located the Intel Graphics -> right click on it and choose Update Driver

 

Pick up from the current driver list and install an older driver version than you currently have. Apply and Save. Reboot the PC and test again.

IT_WinSec_0-1737572918739.png

 

 

 

Your FEEDBACK is important. Use the interactive buttons below and let me know if the post helps ;
*** HP employee *** I express personal opinion only *** Joined the Community in 2013
HP Recommended

You might also try to install these drivers versions

 

.576
https://ftp.hp.com/pub/softpaq/sp154001-154500/sp154371.exe

 

.612 (latest from HP)
https://ftp.hp.com/pub/softpaq/sp155501-156000/sp155667.exe

 

Eventually, repeat the above procedure with Device Manager and try with the different drivers versions you have and see how your PC behaves with each of them. Hopefully one of them will solve your issue.

 

 

You may also update the UEFI BIOS >> https://ftp.hp.com/pub/softpaq/sp155501-156000/sp155965.exe

 

Your FEEDBACK is important. Use the interactive buttons below and let me know if the post helps ;
*** HP employee *** I express personal opinion only *** Joined the Community in 2013
HP Recommended

Thanks for your help!

Installed .576 and so far so good.

Will evaluate for a few days before I accept your post as the answer.

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@jockeG wrote:

Thanks for your help!

Installed .576 and so far so good.

Will evaluate for a few days before I accept your post as the answer.


You are most welcome !

Fingers crossed !

Take your time .

Your FEEDBACK is important. Use the interactive buttons below and let me know if the post helps ;
*** HP employee *** I express personal opinion only *** Joined the Community in 2013
HP Recommended

Seems to work with an older driver. Thank you very much for your help!

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