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- HP Community
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- Green screen video playback issue

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01-21-2025 10:26 AM
I have issues with video playback on amongst others youtube and linkedin. The video goes green.
What can cause this? Is the hardware faulty?
Solved! Go to Solution.
Accepted Solutions
01-22-2025 12:13 PM - edited 01-22-2025 12:13 PM
You might also try to install these drivers versions
.576
https://ftp.hp.com/pub/softpaq/sp154001-154500/sp154371.exe
.612 (latest from HP)
https://ftp.hp.com/pub/softpaq/sp155501-156000/sp155667.exe
Eventually, repeat the above procedure with Device Manager and try with the different drivers versions you have and see how your PC behaves with each of them. Hopefully one of them will solve your issue.
You may also update the UEFI BIOS >> https://ftp.hp.com/pub/softpaq/sp155501-156000/sp155965.exe
*** HP employee *** I express personal opinion only *** Joined the Community in 2013
01-22-2025 12:09 PM
Hello,
Click on Start -> type and open Device Manager
Under Display adapters, located the Intel Graphics -> right click on it and choose Properties. Take a note of the driver version you currently have.
Again, under Display adapters, located the Intel Graphics -> right click on it and choose Update Driver
Pick up from the current driver list and install an older driver version than you currently have. Apply and Save. Reboot the PC and test again.
*** HP employee *** I express personal opinion only *** Joined the Community in 2013
01-22-2025 12:13 PM - edited 01-22-2025 12:13 PM
You might also try to install these drivers versions
.576
https://ftp.hp.com/pub/softpaq/sp154001-154500/sp154371.exe
.612 (latest from HP)
https://ftp.hp.com/pub/softpaq/sp155501-156000/sp155667.exe
Eventually, repeat the above procedure with Device Manager and try with the different drivers versions you have and see how your PC behaves with each of them. Hopefully one of them will solve your issue.
You may also update the UEFI BIOS >> https://ftp.hp.com/pub/softpaq/sp155501-156000/sp155965.exe
*** HP employee *** I express personal opinion only *** Joined the Community in 2013
01-22-2025 01:39 PM
@jockeG wrote:Thanks for your help!
Installed .576 and so far so good.
Will evaluate for a few days before I accept your post as the answer.
You are most welcome !
Fingers crossed !
Take your time .
*** HP employee *** I express personal opinion only *** Joined the Community in 2013