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‎02-20-2019 10:12 PM

HP Recommended
Product: Example: HP ENVY - 13-ah0043tu
Operating System: Microsoft Windows 10 (64-bit)

Just bought myy laptop . Bought a C port convertor from Amazon Basics. The convertor is working fine with other systems. THe HDMI cable has also been checked and found to be working. But I am not able to connect my Envy to the monitor.  The scree settings has been PC Screen only . I have changed the settings and tried all the options available. 

1 REPLY 1

‎02-20-2019 10:47 PM

HP Recommended

@Suresh1703 

 

You need HDMI Alt Mode for USB Type-C connector, not basic one. Please read the following article

 

    https://www.hdmi.org/manufacturer/hdmialtmodeusbtypec.aspx

 

Regards.

 

 

BH
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