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- HP Community
- Notebooks
- Business Notebooks
- HO G5 USB C Dock and 650 G9

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08-24-2023 10:30 PM
Hello,
starting recently, probably around a month ago, my HP G5 USB C dock completely disconnects from my Elitebook 650 G9 (audible USB disconnect tones heard). Nothing in event viewer and usually it connects back up around 10 seconds later. When this happens I lose everything from the dock. Network, mouse and keyboard, dual monitors, and other peripherals.
I updated the firmware for both my monitors and the dock with no luck. All drivers seem to be up to date on my device including USB… I see nothing logged in event viewer. I was thinking the dock itself but the weird thing is I have another at my other office and it does the same thing at least once a day.
I seem to notice it happen when the laptop is busy like if I’m working on multiple items today and then I jumped into a zoom meeting and almost immediately everything disconnected.
any ideas?
08-24-2023 11:21 PM
Please download and install Audio Driver for the dock
https://ftp.hp.com/pub/softpaq/sp96501-97000/sp96688.exe
Hope this helps.
Regards.
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