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‎09-27-2016 09:22 AM - edited ‎09-27-2016 09:45 AM

HP Recommended
Product: HP 250 g4
Operating System: Microsoft Windows 7 (64-bit)

Hi.

I have HP 250 g4 with TPM module and installed Windows 7 x64 Ultimate.

I have updated bios to the latest version F. 21 and set options "TPM device" to "Available" and "TPM state" to "Enabled".

In device manager I see security device TPM v. 2.0.

When I try use Bitlocker, I get message, that TPM doesn't support current version of BOIS and I should contact to the manufacturer for updating BIOS.

How to fix it?

What option "TPM state" in BIOS do?

Regards

 

1 ACCEPTED SOLUTION

Accepted Solutions

‎10-10-2016 04:01 AM

HP Recommended

I have solved this problem. System disk must be converted from MBR to GPT mode. Window 7 must be installed in UEFI mode. You should  install update Windows6.1-KB2920188-v7-x64.  After what Bitlocker with TPM2.0 works.

View solution in original post

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3 REPLIES 3

‎10-08-2016 09:18 AM

HP Recommended

I have the same problem with HP 250 G5 notebook.

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‎10-10-2016 04:01 AM

HP Recommended

I have solved this problem. System disk must be converted from MBR to GPT mode. Window 7 must be installed in UEFI mode. You should  install update Windows6.1-KB2920188-v7-x64.  After what Bitlocker with TPM2.0 works.

Was this reply helpful? Yes No

‎10-11-2016 10:16 AM

HP Recommended

Thank's.  Your solution have solved this problem.

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