HP 255 G8 (3K1G7PA#ACJ) - fTPM Option Missing in BIOS F.44, Cannot Access HP Support Site to Downloa

[YashGupta8889]

Hello everyone,

I need help with a very specific BIOS issue on my HP 255 G8 laptop. My fTPM option is missing from the BIOS, so I cannot enable Device Encryption in Windows 11. I have identified that my BIOS is very old and needs an update, but my main problem is that I am completely unable to access the HP support website to download the file.

My System Details:

• Product Name: HP 255 G8 Notebook PC

• Product Number: 3K1G7PA#ACJ

• Processor: AMD Ryzen 5 3500U

• Operating System: Windows 11 Home (Upgraded from Windows 10)

• Current BIOS Version: F.44 (from 2021)

Background / What Happened:

1. I recently had the screen replaced at a local repair shop. This seems to have reset my BIOS to factory defaults.

2. Immediately after the repair, I upgraded the laptop from Windows 10 to Windows 11.

3. After the upgrade, Windows 11 shows a "TPM is not usable" error because the fTPM option is completely missing from the BIOS menu.

Troubleshooting Steps I've Already Taken:

• I have carefully checked every tab and submenu in the BIOS (Main, Security, Configuration, etc.). The option to enable the fTPM is not there.

• I have confirmed my BIOS is version F.44, which is very old. I know the latest version is F.71 or newer and should fix this.

• My biggest problem is that I cannot access the HP driver download page. I always get a "site is temporarily unavailable" error.

• I have already tried accessing the site at different times, using a different internet network (my mobile hotspot), and using a VPN connected to different countries. The site will not load for me.

My Specific Question: Since I am completely blocked from accessing the HP support site, could an expert or community member please provide me with a reliable, direct download link for the latest stable BIOS update for my HP 255 G8 (3K1G7PA#ACJ)?

Thank you so much for your time and help.[edited]

[Paul_Tikkanen]

Hi:

I have access to the support page but your notebook already has the latest BIOS installed which is F.44.

There is no F.71.

[YashGupta8889]

Thank you so much for your reply. Your information was very helpful and has clarified the situation with the BIOS versions for me.

I now understand that F.44 is the final BIOS for my specific model with the Ryzen 3500U processor.

My original goal was to enable the TPM/fTPM setting so I could use Windows 11 Device Encryption, but this option is not available in my F.44 BIOS menu.

My final question for you is: Can you confirm that there is no other way to enable the TPM on this specific hardware model? For example, is there a hidden setting or an alternative method you might be aware of?

If not, I can accept that the feature is simply unavailable. I just want to be 100% sure I have explored all possible options.

[Paul_Tikkanen]

You're very welcome.

Unfortunately, there isn't any way that I know of how you would be able to get the TPM/fTPM device to show up.

This forum member has the same problem with a different model AMD notebook with an AMD Ryzen 5 5600H processor, but he just wanted to upgrade to W11 25H2, for which I provided an alternative solution for.

Re: TPM NOT BEING DETECTED BY WINDOWS 11 - HP Support Community - 9508688

You can't go back to a previous BIOS version either, although I am doubtful that would have made any difference.

support.hp.com/soar-attachment/682/col106166-ob-352926-1-ob-352926-1_sp163269_releasedoc.html