Showing results for 
Search instead for 
Did you mean: 
New member
2 0 0 0
Message 1 of 3
Flag Post

HP 450 G5 Usb type c dongle issuest

HP Recommended
Microsoft Windows 10 (64-bit)

Hi to everyone,

i bought an usb-C Adapter for my HP 450 G5, but I have some problems with the ethernet and HDMI port on the dongle.

All the ports worked fine but after few time only HDMI port and Ethernet ports stopped working. On another laptop, same model and same update the adapter work fine for all the ports.


Is it a driver problem? Anyone can help me?


this is the usb-c adapter:


thanks in advance.

Level 11
Level 11
2,953 2,888 392 1,257
Message 2 of 3
Flag Post
HP Recommended

Hello @bugioal,


Perhaps a BIOS update?


HP Firmware Pack (Q85) 

I am currently preoccupied with both academic and professional priorities so please note that there may be a delay in my responses. Thank you for your understanding.

You can show your appreciation for my post by clicking the blue thumbs up icon.
0 Kudos
Level 8
Level 8
1,195 1,195 74 153
Message 3 of 3
Flag Post
HP Recommended

it is impossible to tell how a 3rd party usb-c hub will work with different computers... the usb-c (usb 3.1) standard is pretty complex and you could have timing and other issues that would need troubleshooting to figure out... this is a more complex standard than the old usb 3.0 standard


in any case, i would recommend you run HP Image Assistant ( and let it tell you what may need to be updated, and go ahead with those updates

I work for HP. However, all opinions and comments are my own.
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation