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Marko_Mard
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HP 8x0 G5 BIOS Update 01.08.01 and 01.09.01

HP Recommended
HP Elitebook 8x0 G5
Microsoft Windows 10 (64-bit)

Hi,  we have 830 and 840 G5 laptops that the bios update breaks the USB-C controller that the docks wont work and machines dont charge thru usb-c.  In device manager the UCM-UCSI ACPI device shows a problem and yellow triangle. Fix is to roll back to older BIOS version and then reinstall the latest version. 

 

Had this with 01.08.01, had to stop the deployment of that bios version. Tried again with 01.09.01, 1 out of 4 laptops failed the same way.  So HP, whats up with these BIOS updates? These should just work! 

5 REPLIES 5
TryToDoMybest
Level 8
1,004 948 98 188
Message 2 of 6
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Hello

 

did you try to update the BIOS without having the Dock connected to USB-C connector ?

 

bye

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Marko_Mard
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The on ethat failed now was in dock,but another one in dock did not fail. Others were not in dock. But that should not matter, bios updates just should work.

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TryToDoMybest
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HEllo

 

I agree ,  it should work but there is this HP Customer advisor:

 

https://support.hp.com/us-en/document/c06488800

 

bye

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Marko_Mard
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Just installed one without  a dock, same result, UCM UCSI in error state..

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TryToDoMybest
Level 8
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Message 6 of 6
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Hello

 

take a look to this HP SUpport COmmunication:

https://support.hp.com/id-en/document/c06453492

 

RESOLUTION

To recover from this issue, perform one of the options provided below:
Option 1. Download and install KB4512578 update from the Microsoft Update Catalog.
Refer to the following link for more information on Knowledge Base update KB4512578: https://support.microsoft.com/en-us/help/4512578
Option 2. Uninstall KB4512534:
  1. Click Start.
  2. Select Settings.
  3. Select Updates & Security.
  4. Click on Windows Updates in the left panel.
  5. Select Update History.
  6. Select Uninstall updates.
  7. Locate KB4512534 and select Uninstall.
  8. Follow the on screen instructions (a reboot may be required).

let us know if this solve.

 

bye

 

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