cancel
Showing results for 
Search instead for 
Did you mean: 
New member
4 2 0 0
Message 1 of 6
627
Flag Post

HP 8x0 G5 BIOS Update 01.08.01 and 01.09.01

HP Recommended
HP Elitebook 8x0 G5
Microsoft Windows 10 (64-bit)

Hi,  we have 830 and 840 G5 laptops that the bios update breaks the USB-C controller that the docks wont work and machines dont charge thru usb-c.  In device manager the UCM-UCSI ACPI device shows a problem and yellow triangle. Fix is to roll back to older BIOS version and then reinstall the latest version. 

 

Had this with 01.08.01, had to stop the deployment of that bios version. Tried again with 01.09.01, 1 out of 4 laptops failed the same way.  So HP, whats up with these BIOS updates? These should just work! 

5 REPLIES 5
Level 8
774 767 78 154
Message 2 of 6
Flag Post
HP Recommended

Hello

 

did you try to update the BIOS without having the Dock connected to USB-C connector ?

 

bye

0 Kudos
Author
New member
4 2 0 0
Message 3 of 6
Flag Post
HP Recommended

The on ethat failed now was in dock,but another one in dock did not fail. Others were not in dock. But that should not matter, bios updates just should work.

0 Kudos
Level 8
774 767 78 154
Message 4 of 6
Flag Post
HP Recommended

HEllo

 

I agree ,  it should work but there is this HP Customer advisor:

 

https://support.hp.com/us-en/document/c06488800

 

bye

0 Kudos
Author
New member
4 2 0 0
Message 5 of 6
Flag Post
HP Recommended

Just installed one without  a dock, same result, UCM UCSI in error state..

0 Kudos
Level 8
774 767 78 154
Message 6 of 6
Flag Post
HP Recommended

Hello

 

take a look to this HP SUpport COmmunication:

https://support.hp.com/id-en/document/c06453492

 

RESOLUTION

To recover from this issue, perform one of the options provided below:
Option 1. Download and install KB4512578 update from the Microsoft Update Catalog.
Refer to the following link for more information on Knowledge Base update KB4512578: https://support.microsoft.com/en-us/help/4512578
Option 2. Uninstall KB4512534:
  1. Click Start.
  2. Select Settings.
  3. Select Updates & Security.
  4. Click on Windows Updates in the left panel.
  5. Select Update History.
  6. Select Uninstall updates.
  7. Locate KB4512534 and select Uninstall.
  8. Follow the on screen instructions (a reboot may be required).

let us know if this solve.

 

bye

 

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation