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‎08-01-2024 09:02 PM - edited ‎08-01-2024 09:02 PM

HP Recommended
Product: HP EliteBook 840 14 inch G9 Notebook PC (4B855AV)

Hi Folks,

 

I need your help in resolving this ongoing issue when installing the sp153072_HPBIOSandSystemFirmware(U70U71U76) downloaded from HP Image Assistant for my laptop HP EliteBook 840 14 inch G9 Notebook PC when it is connected via the HP USB-C Dock G5:

 

Sequence Solution Component Version Status Comments Installation Notes
1HP BIOS and System Firmware (U70/U71/U76)
SP153072		HP EliteBook 840 14 inch G9 Notebook PC01.11.05FailReturned due to internal failure

 

Any help would be greatly appreciated.

 

Thank you for choosing and using HP product and services.
3 REPLIES 3

‎08-02-2024 08:25 AM

HP Recommended

Hello.

 

You had the same problem in April and I replied with steps to overcome the problem. Did or did it not help back then? It is very helpful for other readers as well if you provide feedback - positive or negative.

 

https://h30434.www3.hp.com/t5/Business-Notebooks/HP-Firmware-update-failure-Returned-due-to-internal...

 

Was this reply helpful? Yes No

‎08-05-2024 01:15 AM

HP Recommended

There is no log file in the directory C:\SWSetup\SP151464?

 

Server_Admin_0-1722842141586.png

 

Thank you for choosing and using HP product and services.
Was this reply helpful? Yes No

‎08-05-2024 10:34 AM

HP Recommended

Hi,

 

HPIA supports /debug parameter to write a log file. Have you tried it?

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