HP Care Pack

[oooDella]

I have spent ALOT of my own time trying to figure out how to get my Spectre serviced through the 3 year accidental damage CarePack I purchased. Registering, disputing, remaining on hold but not reaching anyone nor being told how long I may have to wait. I am beginning to get very frustrated. 

[Dragon-Fur]

@oooDella 

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For those reading

Normally you can get the Care Pack information and help you need here:

Care Pack - Optional Coverage Plans

Select Region (top right) > Enter your product number in the form to view available Warranty plans for your device

•  Care Pack Overview (Scroll down > view / find phone contact number)
•  Care Pack Central
•  Care Pack Services Definitions
•  HP Consumer Services (Care Pack and Service Purchase Information)

If you already have a Warranty, you might be able to check the details here:

Warranty Check

• Warranty Check – Single or Multiple Devices

       NOTE:  If the single-system-check fails to find your device, use the "multiple devices" method to

check single or multiple devices.

• If necessary, Select your Country on the main website page or at the bottom (click Flag)
• Scroll down > To the right of Check multiple warranties, Click Continue
• Enter the Serial Number and Country for one or more devices / systems to be checked
• Check the box to verify you are "Not a robot"
• Click Submit (at bottom of list entries)
• When the page opens, Click View Details

NOTE: The online database results do not impact the actual contract.

[MGZ1]

Looks like we are in the same boat.

I just don't understand why this is taking so long to correct.