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HP Recommended
HP Spectre x360
Microsoft Windows 10 (32-bit)

I have spent ALOT of my own time trying to figure out how to get my Spectre serviced through the 3 year accidental damage CarePack I purchased. Registering, disputing, remaining on hold but not reaching anyone nor being told how long I may have to wait. I am beginning to get very frustrated. 

2 REPLIES 2
HP Recommended

@oooDella 

 

Request for an Assist

 

  • I will submit a request that someone take a look at your question / concern.

 

Worth Noting

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  • Our request for assistance on your behalf does not influence the outcome:  Our request is not a magic back door into HP Support.
  • The time frame (how long it takes) for a response using this method is not controlled by the Community.
  • If / When there is a response, a Community moderator / agent will (should) post back on this thread before using other methods to contact you. 

 

Note to those reading:

  • Do not contact random numbers posted in a public or private message by “new members”.  Vermin are looking for victims – don’t be next.
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Thank you for participating in our HP Community.

We are a world community of volunteers dedicated to supporting HP technology

 

 

For those reading

Normally you can get the Care Pack information and help you need here:

Care Pack - Optional Coverage Plans

Select Region (top right) > Enter your product number in the form to view available Warranty plans for your device

 

If you already have a Warranty, you might be able to check the details here:

Warranty Check

 

 

       NOTE:  If the single-system-check fails to find your device, use the "multiple devices" method to

check single or multiple devices.

 

  • If necessary, Select your Country on the main website page or at the bottom (click Flag)
  • Scroll down > To the right of Check multiple warranties, Click Continue
  • Enter the Serial Number and Country for one or more devices / systems to be checked
  • Check the box to verify you are "Not a robot"
  • Click Submit (at bottom of list entries)
  • When the page opens, Click View Details

 

NOTE: The online database results do not impact the actual contract.

 

Dragon-Fur

HP Recommended

Looks like we are in the same boat.

I just don't understand why this is taking so long to correct.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.