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- HP Client Security Manager won't give fingerprint option

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06-25-2022 09:11 AM
Elitebook 840 G8 Windows 10 - HP Client Security Manager when opened does not give any options for fingerprint registration and password manager - only options that appear are Sure Run and Sure Recover. How can I fix this?
06-25-2022 12:45 PM
Welcome to the HP User Community.
The products in the 2E5E2AV product series include the Fingerprint reader.
If you have not done so,
Open
Read and follow the instructions in Pages 53-54
Section Windows Hello (select products only)
From Microsoft:
Learn about Windows Hello and set it up
IF your fingerprint driver is out of date,
Find the driver here:
Synaptics FS7600 WBF Touch Fingerprint Driver
OPERATING SYSTEM(S):
Microsoft Windows 10 version 21H2 (64-bit)
Microsoft Windows 10 version 21H1 (64-bit)
Microsoft Windows 10 version 20H2 (64-bit)
Microsoft Windows 11 version 21H2 (64-bit)
References / Resources
In general, Windows Updates AND the drivers and software for your system should be kept current, including the BIOS.
In particular, BIOS updates always include an element of risk.
BIOS Updates
- Only update the BIOS after your files and folders are backed up where you can access the data should the system become unavailable.
- Update the BIOS when you have a reason to do so - related driver issues, related errors, critical update instructions in the BIOS description
Software and drivers for HP EliteBook 840 Aero G8 Notebook PC (2E5E2AV)
including BIOS update
At this writing, release date: 24-May-2022
HP BIOS and System Firmware (T37/T39/T76)
OPERATING SYSTEM(S):
Microsoft Windows 10 All Editions (64-bit)
Microsoft Windows 11 version 21H2 (64-bit)
HP Device Home Page - References and Resources – Learn about your Device - Solve Problems
When the website support page opens, Select (as available) a Category > Topic > Subtopic
NOTE: Content depends on device type and Operating System
Categories: Alerts, Warranty Check, HP Drivers / Software and BIOS, How-to Videos, Bulletins/Notices, How-to Documents, Troubleshooting, Manuals > User Guide, Service and Maintenance Guide (Replacement Parts and Procedures), Product Information (Specifications), more
Open
HP EliteBook 840 Aero G8 Notebook PC (2E5E2AV)
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