HP ENVY X13 LEFT BROKEN HINGE - PLEASE HELP

[sharleen_]

 

 

I have had my HP Envy for less than 1.5 years, having trust in HP brand after my previous Pavillion unit lasting through most of my university studies. I took great care of it and making sure it’s always in a perfect condition as it was a gift from my late aunt and a very expensive laptop. Until last couple months when the left hinge suddenly broke when i gently opened the screen. Something must’ve snagged internally as my screen started to split from the back cover. I checked with a HP service centre at Pavilion Bukit Jalil branch and they quoted me a price of RM800 which is almost a month worth of salary for me. I can’t afford to lose my laptop right after graduating, paying my student loan and being in between jobs. I’ve been searching through alternative solutions because I need this laptop to apply for jobs and I just found out that broken hinge on the HP Envy series is a well known issue and discovered that it is actually a design flaw. It is unfair having to cover such ridiculous repair cost when it is nothing of my fault. So any help regarding this is greatly appreciated. Thank you 😔😔

[Sneha_01]

Hi @sharleen_ 

I'm sending out a private message to assist you with the next course of action. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.

Hope this helps! Keep me posted for further assistance.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571 

HP Support