• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Locked

‎12-01-2022 11:36 AM - edited ‎12-26-2022 04:53 AM

HP Recommended
Product: HP Elite x2 1012 G2 Base Model Tablet

Hello everyone.

I've been thinking about the issue for a few days now. So far I have tried the following:

 

1.- Clean the equipment and restore it to the factory settings.

2.- BIOS and drivers update.

3.- Restore BIOS to the factory parameters.

4.- Modify parameters related to energy management.

5.- Perform stress tests to try to increase the speed of the processor.

 

CPU-Z CaptureCPU-Z Capture

 

Intel® Processor Diagnostic Tool CaptureIntel® Processor Diagnostic Tool Capture

 

The only thing I found in my searches was this: https://answers.microsoft.com/en-us/windows/forum/all/cpu-stuck-at-1ghz-utilization-40/677c4407-cabf...

 

None of these "workarounds" have gotten the processor speed higher than 1GHz. Has anyone had this problem or have any solution? Thanks.

Category:
2 people had the same question
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.