cancel
turn on suggested results
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
Locked It has been a while since anyone has replied. Simply ask a new question if you would like to start the discussion again.
EliteBook8470p3
New member
1 0 0 0
Message 1 of 2
280
Flag Post

HP EliteBook 8470p Laptop Hard disk errors

‎07-05-2020 05:10 AM - last edited on ‎07-05-2020 06:18 AM by Moderator

HP Recommended
Product: EliteBook 8470p
Operating System: Microsoft Windows 10 (32-bit)

Hi,

My laptop is cycling between the 'repairing disk errors,this might take more than an hour' screen and trying to boot again, starting repairs and then back to the same screen. It has been doing this for many days without any progress and now it shows like ' hard disk error'.

My laptop is not under warranty period. So, I would like to know how can I fix this.

HP EliteBook 8470p

Microsoft Windows 10

 

Product ID : C7M38UP#ABA

Failure ID : ME0164-000ASC-XD6X0K-60DE03

1 REPLY 1
TheOldMan
Level 15
Level 15
11,429 4,074 1,055 3,289
Message 2 of 2
Flag Post

‎07-05-2020 07:17 AM - edited ‎07-05-2020 07:21 AM

HP Recommended

That error typically means the hard drive has failed and needs to be replaced.  That will also mean that Windows needs to be reinstalled.

 

Check here to see if that model is capable to use the HP Cloud Recovery Tool

https://support.hp.com/us-en/document/c06162205


I'm not an HP employee.
Did this message answer your question? Please indicate below as an Accepted Solution!
Did you find this message useful? Click on the "Was this reply helpful" Yes button.
Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation