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‎07-05-2020 05:10 AM - last edited on ‎07-05-2020 06:18 AM by

HP Recommended
Product: EliteBook 8470p
Operating System: Microsoft Windows 10 (32-bit)

Hi,

My laptop is cycling between the 'repairing disk errors,this might take more than an hour' screen and trying to boot again, starting repairs and then back to the same screen. It has been doing this for many days without any progress and now it shows like ' hard disk error'.

My laptop is not under warranty period. So, I would like to know how can I fix this.

HP EliteBook 8470p

Microsoft Windows 10

 

Product ID : C7M38UP#ABA

Failure ID : ME0164-000ASC-XD6X0K-60DE03

1 REPLY 1

‎07-05-2020 07:17 AM - edited ‎07-05-2020 07:21 AM

HP Recommended

That error typically means the hard drive has failed and needs to be replaced.  That will also mean that Windows needs to be reinstalled.

 

Check here to see if that model is capable to use the HP Cloud Recovery Tool

https://support.hp.com/us-en/document/c06162205


I'm not an HP employee.
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