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HP EliteBook 8470p Laptop Hard disk errors

HP Recommended
EliteBook 8470p
Microsoft Windows 10 (32-bit)


My laptop is cycling between the 'repairing disk errors,this might take more than an hour' screen and trying to boot again, starting repairs and then back to the same screen. It has been doing this for many days without any progress and now it shows like ' hard disk error'.

My laptop is not under warranty period. So, I would like to know how can I fix this.

HP EliteBook 8470p

Microsoft Windows 10


Product ID : C7M38UP#ABA

Failure ID : ME0164-000ASC-XD6X0K-60DE03

Level 15
Level 15
10,827 10,823 1,008 3,051
Message 2 of 2
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HP Recommended

That error typically means the hard drive has failed and needs to be replaced.  That will also mean that Windows needs to be reinstalled.


Check here to see if that model is capable to use the HP Cloud Recovery Tool

I'm not an HP employee.
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