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‎01-26-2019 05:28 PM - last edited on ‎01-26-2019 06:12 PM by Retired

HP Recommended
Product: HP EliteBook 8470p Notebook
Operating System: Microsoft Windows 7 (64-bit)

HP EliteBook 8470p Notebook, ufortunanelly Bios is locked ,wrong password. I need my Bios reset with SMC.bin file and guide.

[serial number removed]. Please help me .

1 person had the same question
1 REPLY 1

‎01-26-2019 05:45 PM

HP Recommended

Welcome to the HP Support Community @wassilir 

 

For that model you will need to contact HP in your region and they should be able to send you a customized SMC.bin file which you can use at boot to reset the password.

 

Phone >> http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html

 

When talking to the HP rep ask them to escalate your service request.

 

Just to note:

 

Do not try removing the RTC battery.  It will not remove the password, but it will reset the clock - as SMC files are time coded, a large disparity between the system clock and the time encoded in the SMC  will cause it to fail.

 

REO

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