• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Locked

‎09-08-2023 07:00 AM - last edited on ‎09-09-2023 02:29 PM by Retired

HP Recommended

Hello, 

 

I have a HP Elitebook x360 1030 G3 which was working fine, but one day the touchpad stopped working and the numlock and capslock started to slightly blink nonstop from the moment the laptop turns on, everything else works fine on the laptop, but what's the most surprisingly is that I bought the same laptop after and the same problem started to occur.

Here is a Video how it looks like:

[content removed]

 

Since I understand a little bit of IT, I tried:

-reinstalling the the W10 OS. 

- Updating the latest BIOS (1.25.00)

-Removing the SSD

- Resetting the BIOS 

-Removing the battery

-Replacing the motherboard

-Removing the keyboard and the backlight jack from the motherboard.

Category:
3 people had the same question
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.