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‎10-25-2018 10:01 AM

HP Recommended
Product: Hp Elitebook G3 820
Operating System: Microsoft Windows 10 (64-bit)

I need to access the BIOS of this second hand ultrabook I recently bought to enable virtualisation or install ubuntu alongside windows. However I cannot access the BIOS as it is passworded .

 

Is there anything I can do to fix this or someone I can contact as I am desperately in need of accessing the BIOS for my uni-work!

 

Thanks for any help in advance.

HP EliteBook 820 G3

Model :  [L4Q17AV]
Serial: [Personal Information Removed]

UUID: [Personal Information Removed]

1 person had the same question
2 REPLIES 2

‎10-25-2018 10:12 AM

HP Recommended

@Ragalik69

 

For that model you will need to contact HP in your region and they should be able to send you a customized SMC.bin file which you can use at boot to reset the password.

 

Phone >> http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html

 

When talking to the HP rep ask them to escalate your service request.

 

Just to note:

 

Do not try removing the RTC battery.  It will not remove the password, but it will reset the clock - as SMC files are time coded, a large disparity between the system clock and the time encoded in the SMC will cause it to fail.

 

REO

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‎10-25-2018 10:19 AM

HP Recommended

where to send your serial number?

Where will they send me SMC.bin file ?

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