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nskiselev
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HP Elitebook Dragonfly - auto rotation is not working / toggle grayed out / locked

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HP Elitebook Dragonfly (9FT26EA)
Microsoft Windows 10 (64-bit)

Dear all,

 

After I received my HP Elite Dragonfly (9FT26EA) from the service center (I had the following issue: https://h30434.www3.hp.com/t5/Business-Notebooks/HP-Elitebook-Dragonfly-high-frequency-quot-electric... - need to continue using the laptop in order to figure out whether it is gone or not) I noticed that the autorotation doesnt work and the toggle is grayed out.

 

My screen used to auto rotate whenever I flipped my laptop into tablet mode, turned it around etc. but recently the display became locked. I found the "rotation lock" button but it is grayed-over and unable to be selected. When I went into the control panel, the option there is also gray and does not allow for it to be clicked on or changed. Moreover, the keyboard does not turn off when i flip my laptop into tablet mode.

 

I've seen a lot of similar posts regarding other HP, Dell and Lenovo laptops - I've tried a lot of various options to fix this problem, but nothing helped:

- Windows 10 is updated till version 2004 (KB4557957);

- HP Support Assistant shows that all drivers are up to date;

- application "Driver Easy" does not show any additional driver to be updated;

- BIOS is updated (used v. 01.05.03 Rev. A from this official HP page - https://support.hp.com/us-en/drivers/selfservice/hp-elite-dragonfly-notebook-pc/29734587/model/29734...);

- I've been changing the registry key "Enable" (from 0 to 1) here HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\AutoRotation;

- I even did a Windows recet.

 

Maybe I am missing something? There are various solutions, but I still did not find a working one in my case. I would appreciate any lead.

 

In case I need to send back my laptop to the service center please let me know.

 

Many thanks in advance!

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soccer_dan
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this may help... https://www.windowscentral.com/how-fix-screen-rotation-problems-windows-10

I work for HP. However, all opinions and comments are my own.
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nskiselev
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Hi, Soccer_dan,

 

Thanks for the link. I've tried all five solutions, but nothing helped:

 

1) I have not detachable keyboard or dock to disconnect. 

 

2) Rotation lock is greyed out, so I cannot press it. Rotating the device or enabling the tablet mode does not help;

3) Microsoft Sensor Troubleshooter shows that "Windows Location" is turned off, but that is unlikely to be the source of the auto-rotation problem;

4) I've once again updated all drivers (i.e., opened Windows Update, ran HP Support and, additionally, run a scan in "Driver Easy" (a third party software));

 

BTW - which device in the Device Manager is the "auto-rotation sensor"?  Intel(R) Integrated Sensor Solution?

 

In "Sensors" I have HP GNSS Sensor and four "HID sensor collection V2" devices.

 

5) Registry tweaks did not help. DWORD "Enable" value is "0", not "1" (here: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\AutoRotation). When change it to "1" and reboot the value is set to "0" again.

 

Anyway, thanks for trying to help. If anyone else knows what I can try to do, please let me know (or confirm that I need to give the device back to the service center).

 

Best regards,

Nikolay 

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nskiselev
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Hi Soccer_dan,

 

I was just wondering whether you have other thoughts about this issue. In case you think there is nothing I can do myself now I can  send my laptop back to the service center.

 

Best regards,

Nikolay

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