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‎01-25-2023 06:33 AM

HP Recommended
Product: HP EliteBook 840 G8 Notebook PC IDS Base Model

We have several Elitebook G8s that from time to time stops charging from their docking stations.

Generally you can hold down the power button for 20 secs to get rid of the problem, but it has started happening to often to ignore and the users are not happy.

 

We have a mix of several generations of Elitebooks, but only G8s seems to be affected.

They have the latest BIOS Version/Date HP T76 Ver. 01.11.00

 

The docks are a mix of HP USB-C G5s and HP Thunderbolt G2s

 

Any ideas?

 

 

Sweden
Category:
2 people had the same question
7 REPLIES 7

‎01-25-2023 03:36 PM

HP Recommended

I'm at a company that has over 150 employees and we have about 40 employees that have the Elitebook G8's 850's, 840's, and some 830's. They are all using a G5 USB-C HP Dock.

 

Just in the past 2 weeks we are having the same issue. But, while having the wired connections through the dock, it is also experiencing wired network loss and getting "globed" and forced onto wifi. We have 9 systems effected so far, mostly G8 850, then some G8 840's, and 1 surface laptop.

 

we made sure the bios was updated and are all on version HP T76 Ver. 01.11.00. We have verified we are on the latest firmware and network drivers for the G5 USB-C hub and we that we are on the newest firmware/drivers for the G8's as well. we even used HP Image Assistant to verify and also manually pulled down G5 Hub drivers to make sure we were covering our bases. something is very wrong, and we could use any help that can be given. 

 

Thanks -

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‎01-25-2023 11:29 PM

HP Recommended

We'v also had Ethernet network issues and USB-devices connected to the docks stop working

Sweden
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‎01-27-2023 03:31 AM

HP Recommended

Ever tried installing windows 11 to get rid of this issue?

Sweden
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‎01-27-2023 12:29 PM

HP Recommended

we are already running windows 11 and we are experiencing the issue. 

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‎02-09-2023 01:10 PM

HP Recommended

We are also experiencing this issue with at least 6 of 13 EliteBook 850 G8s.  We have reached out to HP and they were unable to resolve it yet either.  It is not a persistent issue for all of the devices, it has been happening on and off randomly for about 3 months.  We attempted troubleshooting with different versions/combinations of BIOS, drivers, and dock firmware.

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‎02-14-2023 02:55 AM

HP Recommended

I've been asked to try turning of DMA Protection in BIOS on devices with the issues, it located under the "Advances tab" I've yet to see any result of it though.

Sweden
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‎02-14-2023 07:28 AM

HP Recommended

New BIOS out for G8 today!

 

https://support.hp.com/us-en/drivers/selfservice/hp-elitebook-840-g8-notebook-pc/38216725

Sweden
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