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Hello community, I need your help.

A few days ago, my computer ran out of battery. When I connected it to the power and turned it on, it restarted every time the HP Sure Start screen appeared without loading Windows 11.

I tried booting from a recovery USB, but when attempting to boot from the USB, it simply wouldn’t start.

I’ve removed the M.2, restarted, and nothing.

I tried updating the BIOS from a USB, but it just won’t boot from any USB or the PC hard drive.

I ran hardware diagnostics, and no issues were detected with the processor, memory, hard drive, etc.

I don’t know what else to do to recover the system.

Any possible solutions? Thanks for the help.

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