HP Elitebook x360 830 G7 high CPU - usbvideo.sys ???

[edogwv]

Help!   Running windows 10 20H2 

Trying to track down a high System process CPU issue, for a new HP Elitebook x360 830 G7 ...   Has anyone else encountered this problem?  We have an external monitor connected via HDMI and an external USB webcam.   Running a trace with Windows Performance Analyzer shows usbvideo.sys as possible culprit

I see some in the Lenovo forums with similar issue: High CPU Usage After Waking From Sleep - System.exe using 30%+ CPU (SeAccessCheckWithHint+0x1c620)-E...

Thanks in advance for any advice!

[IT_WinSec]

Hello @edogwv 

Is your system fully updated ? Make sure Windows 10 is updated.

Ensure your drivers are latest. Download >HP Image Assistant< and run it. Ensure that all drivers and recommended setttings/software are applied/installed (there should be nothing to install on the "Recommended" tab).

Try getting your external USB webcamera out to see if your PC performs well without it.

[edogwv]

Thanks, the OS is 10.0.19042.746,    All also showing up to date with the Image Assistant.   Do you have any other suggestions? 

We plan to try switching the monitor over to a Displayport connection.  Removing the USB cam appears to have made not difference.

[edogwv]

https://www.windowsphoneinfo.com/threads/windows-10-20h2-wakes-from-sleep-with-30-80-cpu-usage.51299...

Also a Dell user with the same problem...  usbvideo.sys high cpu in system process

[IT_WinSec]

• Can you download and run the Intel driver and support assistant to see if they will offer you any newer driver versions >> https://www.intel.com/content/www/us/en/support/detect.html

• Is your Windows 10 fully updated ?

• Is your problem occurring only when waking up from Sleep (as mentioned in the other forums you cite) ?

If fully updated both drivers and Windows and nothing else helps, would you be able to fully reinstall Windows 10 to ensure there are no issues this way ? Please, check the attached PDF file below

Let me know how it goes.