cancel
Showing results for 
Search instead for 
Did you mean: 
edogwv
Level 1
7 4 0 0
Message 1 of 5
303
Flag Post

HP Elitebook x360 830 G7 high CPU - usbvideo.sys ???

HP Recommended
HP Elitebook x360 830 G7
Microsoft Windows 10 (64-bit)

Help!   Running windows 10 20H2 

 

Trying to track down a high System process CPU issue, for a new HP Elitebook x360 830 G7 ...   Has anyone else encountered this problem?  We have an external monitor connected via HDMI and an external USB webcam.   Running a trace with Windows Performance Analyzer shows usbvideo.sys as possible culprit

 

I see some in the Lenovo forums with similar issue: High CPU Usage After Waking From Sleep - System.exe using 30%+ CPU (SeAccessCheckWithHint+0x1c620)-E...

 

Thanks in advance for any advice!

 

 

4 REPLIES 4
IT_WinSec
Level 15
Level 15
9,962 9,858 796 3,831
Message 2 of 5
Flag Post
HP Recommended

Hello @edogwv 

 

Is your system fully updated ? Make sure Windows 10 is updated.

 

Ensure your drivers are latest. Download >HP Image Assistant< and run it. Ensure that all drivers and recommended setttings/software are applied/installed (there should be nothing to install on the "Recommended" tab).

 

Try getting your external USB webcamera out to see if your PC performs well without it.

 

 

>> Your FEEDBACK is important. Click below on Accept As Solution or ThumbUp+ buttons if my comments helped or to say thanks <<
*** I work for HP *** I express personal opinion only *** HP Expert - Volunteer since 2013
Reply
0 Kudos
edogwv
Author
Level 1
7 4 0 0
Message 3 of 5
Flag Post
HP Recommended

Thanks, the OS is 10.0.19042.746,    All also showing up to date with the Image Assistant.   Do you have any other suggestions? 

 

We plan to try switching the monitor over to a Displayport connection.  Removing the USB cam appears to have made not difference.

 

 

Reply
0 Kudos
edogwv
Author
Level 1
7 4 0 0
Message 4 of 5
Flag Post
HP Recommended

https://www.windowsphoneinfo.com/threads/windows-10-20h2-wakes-from-sleep-with-30-80-cpu-usage.51299...

 

Also a Dell user with the same problem...  usbvideo.sys high cpu in system process

Reply
0 Kudos
IT_WinSec
Level 15
Level 15
9,962 9,858 796 3,831
Message 5 of 5
Flag Post
HP Recommended

 

  • Is your Windows 10 fully updated ?

 

  • Is your problem occurring only when waking up from Sleep (as mentioned in the other forums you cite) ?

 

If fully updated both drivers and Windows and nothing else helps, would you be able to fully reinstall Windows 10 to ensure there are no issues this way ? Please, check the attached PDF file below

 

 

Let me know how it goes.

>> Your FEEDBACK is important. Click below on Accept As Solution or ThumbUp+ buttons if my comments helped or to say thanks <<
*** I work for HP *** I express personal opinion only *** HP Expert - Volunteer since 2013
Reply
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation