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NSLD-Library
Author
Level 1
8 6 0 2
Message 11 of 18
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HP Recommended

We have tried the preinstalled OS and a custom image. Both the preinstalled OS and the custom image encounter the "EndPoint Controller error."   We have set a BIOS password.  A new BIOS version was released on Friday 11/5.  We have updated the BIOS on all 20 laptops- no change.

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TryToDoMybest
Level 8
1,049 993 106 205
Message 12 of 18
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Hello

 

my opinion is that before the replace 20 motherboards, HP should try to understand what is wrong contacting you.

I see that some HP agents sometime contact the customer, so this is , for me , a case that should be taken in consideration.

 

Could you try to remove the BIOS password to at least on 1 unit and see if the error 0x6001 disappears ?  

 

Thanks

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NSLD-Library
Author
Level 1
8 6 0 2
Message 13 of 18
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Do you know what the "0x6001" error code means?

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TryToDoMybest
Level 8
1,049 993 106 205
Message 14 of 18
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Hello

 

no I dont know .

If I were I would call back HP post-sales support in your country (where are you ?) and ask to escalate the issue istead of replacing 20 motherboard on new units.

 

As  I read same issue on Elitebook 845 G8 in another post and 845 G( and 455 G8 use the same AMD chipset, probably there is  something in newest BIOS version as nobody complained for same issue in past months, at least in this forum. Mine is just a logical assumption due to several decades on troubleshooting.

 

bye

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NSLD-Library
Author
Level 1
8 6 0 2
Message 15 of 18
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Resetting BIOS and clearing password did not fix the problem.

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Sanchertx
Level 8
Level 8
932 100 66 416
Message 16 of 18
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Hi,

Please enable messaging as I tried to send you a private message - I am an escalation manager with HP-  Send me a message once you do.

I am an HP employee.

"Did my response help with your issue? If so, please give me Kudos by clicking the "Kudos" button or mark the post that solved your problem as the Accepted Solution. Thanks!"
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MichaelUray
New member
1 1 0 0
Message 17 of 18
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I also got this screen on a brand new laptop.

 

The computer was running W10 in the evening when I left and in the morning this screen appeared.

After I hit ok it went to the boot screen "Protected by HP Sure Start" and it stuck there. I had to reboot the computer to get out of it and since then I never have seen this screen again, but I guess it will show up again later.

 

So what is causing this issue?

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NSLD-Library
Author
Level 1
8 6 0 2
Message 18 of 18
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HP Recommended

I am unable to find a setting that would enable "private messaging."  Please advise.

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