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‎11-10-2021 04:29 AM

HP Recommended

We have tried the preinstalled OS and a custom image. Both the preinstalled OS and the custom image encounter the "EndPoint Controller error."   We have set a BIOS password.  A new BIOS version was released on Friday 11/5.  We have updated the BIOS on all 20 laptops- no change.

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‎11-10-2021 07:26 AM

HP Recommended

Hello

 

my opinion is that before the replace 20 motherboards, HP should try to understand what is wrong contacting you.

I see that some HP agents sometime contact the customer, so this is , for me , a case that should be taken in consideration.

 

Could you try to remove the BIOS password to at least on 1 unit and see if the error 0x6001 disappears ?  

 

Thanks

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‎11-10-2021 08:34 AM

HP Recommended

Do you know what the "0x6001" error code means?

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‎11-10-2021 09:15 AM

HP Recommended

Hello

 

no I dont know .

If I were I would call back HP post-sales support in your country (where are you ?) and ask to escalate the issue istead of replacing 20 motherboard on new units.

 

As  I read same issue on Elitebook 845 G8 in another post and 845 G( and 455 G8 use the same AMD chipset, probably there is  something in newest BIOS version as nobody complained for same issue in past months, at least in this forum. Mine is just a logical assumption due to several decades on troubleshooting.

 

bye

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‎11-10-2021 12:18 PM

HP Recommended

Resetting BIOS and clearing password did not fix the problem.

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‎11-15-2021 09:05 AM

HP Recommended

Hi,

Please enable messaging as I tried to send you a private message - I am an escalation manager with HP-  Send me a message once you do.

I am an HP employee.

"Did my response help with your issue? If so, please give me Kudos by clicking the "Kudos" button or mark the post that solved your problem as the Accepted Solution. Thanks!"
1 person found this reply helpful
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‎11-16-2021 02:36 AM

HP Recommended

I also got this screen on a brand new laptop.

 

The computer was running W10 in the evening when I left and in the morning this screen appeared.

After I hit ok it went to the boot screen "Protected by HP Sure Start" and it stuck there. I had to reboot the computer to get out of it and since then I never have seen this screen again, but I guess it will show up again later.

 

So what is causing this issue?

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‎11-16-2021 05:30 AM

HP Recommended

I am unable to find a setting that would enable "private messaging."  Please advise.

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